I gave sharpened yellow #2 pencils with pads of paper to our employees as a gift at our last meeting of the year. We all operate in this digital world where we communicate in rapid speed. So, we think!! I get the privilege to be a fixer when communication breaks down. I have a simple method developed over the years. I take out my #2 yellow pencil with paper and figure out what broke down and why. I talk with all parties involved, take notes with my #2 and then come up with a resolution. It takes time, patience and focus. The #2 Yellow Pencil gift is an effort by me to reduce my time as a fixer. We have experienced the negative effects on real communication with our digital tools. We have trusted the digital tools and thrown out the trusted #2 that we all used in our schooling. I am in the belief that we need to use both old school and new school techniques in producing quality communication. Over the last 8 months we have overhauled our systems for communication. The Yellow #2 Pencil is the exclamation point! We will be focusing on improving our face to face meetings, taking great notes and follow up techniques that provide clarity to all parties. I can’t wait. I will be looking for pencils that get shorter and erasers used!! Looking forward to a great 2020. Our Model Home (7909 NE 78th Street—across from Crossroads Church) is open Fridays-Mondays from 10a-4p. If you are thinking about downsizing…. Consider Quail…. you’ve earned it!!